FAQ
Do you have retail store locations?
Not just yet — but we're working on it and a physical store is coming very soon! 🎉
In the meantime, you can shop our full collection online at any time, from anywhere. Here's what we offer while you wait:
- Online Store — Browse and shop our entire range at essentials-clothings.co with easy checkout and delivery straight to your door.
- Stay Updated — Sign up for our newsletter or follow us on social media to be the first to know when our retail location opens.
We can't wait to welcome you in person soon — watch this space!
Do you offer bulk or wholesale orders?
Yes! We'd love to work with you on bulk or wholesale orders. Please reach out to us directly at shop@essentials-clothings.co with your requirements — including the items you're interested in and quantities needs — and our team will get back to you with pricing and availability within 1–2 business days.
Do you have active discount codes or promotions?
Yes, we do run promotions from time to time! Here's how you can stay in the loop:
- Sign up for our newsletter to receive exclusive discount codes and be the first to know about upcoming sales.
- Follow us on social media for flash deals and seasonal promotions.
- Check our website regularly — active sale items and promotions are highlighted directly on our store.
Any valid discount code can be applied at checkout. Please note that promotions may have expiry dates or specific terms, and only one discount code can be used per order.
How can I contact customer service?
We're here to help! You can reach our customer service team through the following channels:
- Email — Send us a message at shop@essentials-clothings.co and we'll get back to you within 1–2 business days.
- Live Chat — Chat with us in real time directly on our website. Look for the chat icon in the bottom corner of any page during business hours.
We're committed to making sure every question gets answered promptly. Don't hesitate to reach out!
Do you offer express shipping?
Yes, we do offer express shipping! At checkout, you'll be able to select from our available shipping options, including express delivery. Here's what to expect:
- Standard Shipping — Delivered within 8–12 business days.
- Express Shipping — Delivered within 6–10 business days.
Please note that express shipping rates vary based on your location and order size. Orders placed before [cutoff time, 2:00 PM] on business days are prioritized for same-day dispatch.
Do you ship internationally?
Yes, we ship worldwide! No matter where you are, we've got you covered. Here's what you need to know:
- International Delivery — Estimated delivery times vary by destination, typically ranging from 8-12 business days depending on your country and chosen shipping method.
- Shipping Costs — International shipping rates are calculated at checkout based on your location and order weight.
- Customs & Duties — Please note that international orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our shipping rates.
You can view available shipping options and estimated costs at checkout by entering your delivery address.