FAQ

1. Who runs Essentials-Clothings.co?

Essentials-Clothings.co is run by a single founder — Jason Bradley Ritchie.
I personally manage everything: product sourcing, customer support, packaging, and order processing.

2. Are your products good quality?

Yes. Every item is selected based on quality, comfort, and durability.
I carefully choose suppliers and review products before listing them on the store.

3. How long does shipping take?

Shipping time depends on your country:

  • USA, UK, Canada, Australia: 7–14 business days

  • Europe: 8–15 business days

  • Worldwide: 10–18 business days

You will receive a tracking number once your order is shipped.

4. Do you offer returns or refunds?

Yes. We offer a 14-day return & refund policy for unused and unworn items.
If your product arrives damaged or incorrect, I will resolve the issue immediately.

More details can be found on our Return & Refund Policy page.

5. How can I contact you?

You can reach me anytime through:

Email: shop@essentials-clothings.co
I reply quickly and personally to all customer messages.

6. Do you ship internationally?

Yes, I ship to most countries worldwide.

7. Where are you located?

Essentials-Clothings.co is an individually-run online store.
I currently operate the business remotely and ship with trusted logistics partners.

8. Can I change or cancel my order?

You can request a change or cancellation within 12 hours of placing your order.
After this time, your order may already be in processing.

9. What payment methods do you accept?

We accept:

  • Debit & credit cards

  • Shop Pay (if available)

All payments are encrypted and secure.

10. Will I receive tracking information?

Yes. Once your order is shipped, you will automatically receive a tracking number by email.

11. Why are your prices affordable?

Because the store is run individually, I keep overhead low and pass the savings directly to customers — without compromising quality.

12. Do you offer support after purchase?

Absolutely.
I provide personal support before and after your order.
If you have any issue, I’ll make sure it gets solved quickly.