Refund policy

Essentials-clothings.co

Last Updated: [09th Dec 2025]

Thank you for shopping at Essentials-clothings.co.
We want you to be fully satisfied with your purchase.
Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only if the following conditions are met:

✔ The item must be unused, unworn, and unwashed
✔ The item must be in original packaging
✔ Tags and labels must still be attached
✔ The return request must be made within 7 days of delivery

Items returned in unacceptable condition will not be eligible for refund or exchange.

2. Non-Returnable Items

The following items cannot be returned:

  • Items purchased during sales, promotions, or clearance

  • Products bought using discount codes

  • Accessories (if applicable)

  • Damaged items caused by misuse

  • Items missing original packaging or tags

3. Return Process

To start a return, email us at:

📧 shop@essentials-clothings.co

Please include:

  • Your order number

  • Reason for return

  • Photos of the product (if damaged or incorrect item)

Our support team will review your request and provide return instructions.

Do not send items back without prior approval.

4. Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be issued to your original payment method

  • Processing time: 5–10 business days

  • Shipping charges are non-refundable

If the refund is delayed, please contact your bank or payment provider first.

5. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Wrong size delivered

  • Incorrect product delivered

To request an exchange, email us at shop@essentials-clothings.co.

6. Order Cancellations

You may request a cancellation within 12 hours of placing the order.
Orders that have already been shipped cannot be canceled.

7. Return Shipping Costs

  • Customers are responsible for paying return shipping fees

  • We do not provide return labels

  • Shipping costs are non-refundable

If the return is due to our mistake (wrong item, damaged item), we will cover the shipping costs.

8. Lost or Damaged Returns

We are not responsible for:

  • Lost packages during return shipping

  • Items damaged during return transit

Please use a trackable shipping service.

9. Return rules summary

  • Returns accepted for 14 days

  • Customer provides return shipping

  • No restocking fee

  • No final sale items

10. Contact Information

For questions about returns, refunds, or exchanges, email us at:
📧 shop@essentials-clothings.co